Alexandre insists on highlighting that, on this search for a better experience of the employee, many questions were asked regarding Gen.te Suite capacity at the beginning of the partnership. “LG was very transparent and showed us what it had at that moment and what was expected in the product’s evolution. The demands we made and that were not planned were included in the roadmap. Therefore, this agility in listening to the client, understanding that the final user is the employee, as well as this will of helping, makes us keep choosing LG lugar de gente’s partnership”, he points out.

He quotes the development of the parameterized processes of the workflow solution as an example. “We had this talk with LG and reinforced the cost of the customizations of the product. With the updates of the versions to serve the eSocial, these values have become recurrent. More than once the company has understood our difficulty and created easy-to-parametrize processes, whose value is only paid once. We were so promptly served, that we haven’t managed to apply all the available parameterized processes yet” he comments.

Among many success factors of the relationship with LG, Alexandre comments on two secrets of the partnership: service and proximity. “Although we are a company that is growing a lot, we are considered to be smaller. Compared to other clients LG has, these companies are more robust. Still, our service is individualized and very close. When we call and show any needs, we manage to easily obtain LG’s support, not only via their main channels, but also through commercial service, and the after-sales staff”, he finishes.